Duplicate debit
Review may apply when the same donation attempt debits more than once.
Donation review
Refund Policy
Clear guidance for duplicate debits, failed-but-debited payments, wrong amounts, and payment review requests.
Default
Non-refundable
Review
Payment issues
Records
Verified
Failed but debited
Gateway and bank references are checked before any correction.
Wrong amount
Accidental amount entries require donor details and transaction proof.
Service focus
Refund review tied to verified records
Refund requests are handled through clear payment references, donor contact details, and trust record verification.
Transaction
Keep payment ID, date, amount, and donor contact details ready.
Review
The trust checks payment records before confirming any correction.
Receipt
Approved corrections may cancel or reissue generated documents.
Timeline
Gateway and bank processing timelines may apply.
Media updates are prepared by BGM TRUST teams with reports, photos, and public communication.
Check
Confirm whether the donation succeeded, failed, or duplicated.
Share
Provide donor and transaction details to the trust office.
Wait
The trust verifies gateway and bank status before response.
Donations are generally non-refundable
Donations made to Blessed Grace Mission Trust are generally non-refundable because funds are committed toward charitable programs, relief support, field activities, and trust operations. Genuine payment issues can be submitted for review with complete transaction details.
Duplicate debit for the same donation attempt
Failed payment where the donor account was debited
Wrong amount entered accidentally
Gateway, bank, or transaction processing error